Ongoing Recruitment For Desktop Support Analyst Jobs In USA

Desktop Support Analyst Jobs Opportunities In USA 

The U.S. is a country of 50 states covering a vast swath of North America, with Alaska in the northwest and Hawaii extending the nation’s presence into the Pacific Ocean. Major Atlantic Coast cities are New York, a global finance and culture center, and capital Washington, DC.

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Jobs Summary :

The Desktop Support Analyst will provide exceptional customer service while providing level support for several systems including Video Conferencing and Exchange. This position will provide support for all users within the organization’s desktop computing environment.

Responsibilities :

  • Present empathetic nature to delight the customer and provide exceptional support
  • Create and maintain Exchange distribution lists and group mailboxes
  • Provide support for Video Conferencing
  • 3rd Party contact for installations
  • Research, evaluate and recommend system technologies to support business requirements
  • Perform regular and on-demand system backups and recoveries
  • Create and maintain Windows software images
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Requirements :

  • Bachelor degree or equivalent experience
  • 2 years of experience in a help desk or network environment
  • A+/Network+ experience with hardware/software
  • Working knowledge of current network hardware, protocols, and standards
  • Possess Intel based hardware support skills
  • Experience with Help Desk ticketing software (ServiceNow is a plus)
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